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Bluebella

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www.blubella.us

Delivery to the US is not available from www.bluebella.com

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CAREERS

Who We Are

Bluebella is an award-winning Lingerie and Nightwear brand, created by Emily Bendell. The story and vision for the brand was simple. Fashion-led luxurious lingerie and nightwear collections designed for spirited and style conscious women. Bluebella is a lingerie brand with strength and modernity at its heart; created to redefine sensuality.

Recent awards include:

  • 2021: Bluebella was named Lingerie Brand of the Year at the Drapers Awards
  • 2021: Bluebella ranked at No. 2 on the Top 200 Female-Powered Businesses in the UK in a report by J.P. Morgan
  • 2020: Bluebella ranked at No. 28 on the 24th annual Sunday Times Virgin Atlantic Fast Track 100


Vacancies



WHOLESALE ADMINISTRATION ASSISTANT

Location: Hoxton, East London

Job type: Permanent, Full time, Hybrid working – 2-3 days in the office

Salary: £22- 25k per annum depending on experience


Key Objective:

  • To deal with all aspects of your own portfolio of wholesale customer accounts, taking the order from data entry to delivery within this fast-paced exciting lingerie brand selling globally.
  • To provide data accuracy, ensure fabulous customer service for all Trade Accounts and assist in providing reporting and analysis for other departments such as but not limited to Finance, Sales and Merchandising.

Role & Responsibilities:
  • Setting up new wholesale customers taking in consideration customer specific compliance, tax, and delivery terms.
  • Entering replenishment and seasonal pre-orders into the system ensuring there is enough stock available, and deliveries will be made on time.
  • Reallocating stock where needed to prioritise deliveries.
  • Sending pro forma invoices and liaising with the finance team regarding wholesale payments.
  • Creating return authorisations and discount codes.
  • Fulfilling sales orders to the warehouse when stock is ready and applying for any necessary documents needed such as certificate of origins and testified commercial invoices or packing lists.
  • Ordering labels for applicable wholesale customers and ensuring all are checked and received in a timely manner.
  • Sharing product information and imagery to wholesale customers for both continuity and seasonal fashion styles.
  • Updating cross data on EDI platforms and where necessary sending ASNs and creating carton labels.
  • Assist with the onboarding of customers using the B2B Bluebella Trade website, including providing log in details and training on how it works.
  • Updating the Store Locator on bluebella.com to include all stockists.
  • Deal with all customer queries allocated to yourself in a timely manner via email or telephone.
  • Liaise regularly with the sales team to communicate or escalate issues with stock, delivery dates or cancelled orders etc.
  • Liaise regularly with the warehouse team on progress of orders, tracking numbers and labels.
  • Creating despatch and fulfilment reports for the wholesale team to track actions needed on orders.
  • Assist with regular reporting and analysis of trade sales.
  • Assist in reviewing systems and reporting, to constantly improve efficiency and service levels.

Skills & Experience:
  • Excellent time management and attention to detail
  • Strong analytical & numerical skills
  • Experienced Microsoft excel user - confident with formulas and functions used in including vlookups & pivot tables
  • Good knowledge of all Microsoft Office applications
  • Strong customer service experience
  • Great at working in a fast-paced environment and to multiple tight deadlines
  • Prior experience of working with Wholesale customers is desirable
  • Existing knowledge of NetSuite would be great

Package:

Competitive salary with target related bonus, 40% Staff Discount (30% friends and family), 1-day additional holiday per year after completed year 2 of employment (up to 5 additional days), Workplace Pension Scheme, Flexible Working Policy (start between 8.00 – 10.00, finish 4.30 – 6.30), Hybrid Working Policy (currently minimum 2 days in the office & ‘work from anywhere* August’).

*certain conditions applied.


How to apply:

Due to the high number of CVs we receive, please note only candidates shortlisted for interview will be contacted.

Please send your CV and a cover letter to careers@bluebella.com outlining why you would be perfect for the role.


LOGISTICS ASSISTANT

Location: Hoxton, East London (Hybrid)

Job type: Permanent, Full time

Salary: £22- 24k per annum depending on experience

Candidate Profile:

With the current & forecasted growth of Bluebella we are looking for an energetic Logistics Assistant with a great customer service ethos, an excellent attention to detail and a positive, can-do attitude.

Reporting to the Operations Manager, you should have some experience of working in a fast-paced fashion business preferably with a multi-channel brand & an understanding of critical paths.


Key Objective:

The Logistics Assistant is responsible for raising & maintaining supplier purchase orders in our system to critical path deadlines. You will provide regular & adhoc reporting to the wider business, liaise with the warehouse to ensure optimum order fulfilment and plan & buy consumables for the company.


Role & Responsibilities:

General:
  • To manage & administer all aspects of Purchase Order maintenance
  • Submitting purchase orders in system and to suppliers, splitting where necessary by location
  • Chasing suppliers and liaising on queries, updates, delivery dates etc and communicating internally to ensure everyone up to date.
  • Updating purchase orders with shipping amendments in timely manner
  • Updating systems & communicating to wider team stock booked in
  • Updating & maintaining all PO trackers
Reporting:
  • Provide regular reporting for wider business on monthly & weekly basis inc. delivery schedule, returns reporting of B2C business.
  • Provide adhoc reporting as required to proactively manage flow of stock into business & out
Consumables Planning and Purchase:
  • To forecast business consumables such as hangers, packaging, gift wrap etc
  • To research and source the best supplier and the best price for the business.
  • To monitor supply and levels of stock to be able to manage re-orders
B2C & Wholesale optimum order fulfilment
  • To provide daily/regular stock reconciliation between system and warehouse,
  • Liaison with B2C customer services, warehouse & couriers to understand & help resolve issues in relation to B2C despatch & returns
  • Proactive discussion with warehouse regarding peak trading & timescales
  • Liaison with wholesale team, warehouse & couriers to understand & help resolve issues in relation to pick & despatch within deadlines.

Skills & Experience:
  • Excellent time management & attention to detail
  • Strong analytical & numerical skills
  • Confident with formulas & functions used in Excel
  • Great at working in a fast-paced environment & to multiple tight deadlines
  • Existing knowledge of Netsuite would be great
  • Some experience of working for a multi-channel fashion business with different stock demands

Package:

Competitive Salary with Target related Bonus, 40% Staff Discount (30% friends and family), 1-day additional holiday per year completed after year 2 of employment (up to 5 additional days), Workplace Pension Scheme, Flexible Working Policy (start between 8.00 – 10.00, finish 4.30 – 6.30), Hybrid Working Policy (currently minimum 2 days in office & ‘work from anywhere* August’).

*certain conditions applied.



How to apply:

Due to the high number of CVs we receive, please note only candidates shortlisted for interview will be contacted.

Please send your CV and a cover letter to careers@bluebella.com outlining why you would be perfect for the role.


CUSTOMER CARE ASSISTANT

Location: Hoxton, London UK

Job type: Permanent/Full time (3 months trial period)

The Role:
This role will support our customer base through our stylish online store. As well as providing an excellent customer service experience, you will also provide general office support across an interesting and varied range of tasks.


Responsibilities
Reporting to the CTO you will:
  • Provide the highest standard in Customer Service
  • Develop an excellent knowledge of the administration and order management of the Bluebella Shopify e-commerce site and connecting systems
  • Manage and prioritise personal workloads effectively
  • Maintain knowledge of Bluebella products to be able to advise on style, size and fabrics
  • Be proactive in ensuring that the Customer Care team delivers a high quality customer experience
  • Continuously seek to improve the customer experience
  • Work with CS Team Leader and Web Manager to help improve the user experience on the site in line with customers feedback
  • Update the Design and Development team on customer feedback to constantly improve the product lines, manage Facebook Messenger, TrustPilot, Hot Jar feedback
  • Positively support all changes and innovation that improves the customer experience
  • Be adaptable and flexible to ensure that customer expectations are always maintained
  • Support with the daily running of our London office with administration tasks as required

Requirements:
  • A positive and bright disposition
  • The ability to use your initiative/self-starter
  • A high level of motivation
  • Great interpersonal skills
  • Perfectly spoken and written English
  • Excellent communication skills
  • Excellent PC skills, including experience of using database systems. Experience using the Shopify and Netsuite system would be an advantage
  • Experience with B2C front line customer interaction in off line or online retail environment essential
  • Excellent knowledge of the Microsoft Office in particular Word and Excel
  • Excellent administrative skills
  • A flexible approach with a ‘can do’ attitude

How to apply:

Please email your CV, with covering letter – to eva@bluebella.com. As we expect a high number of applicants, if you have not heard back within 2 weeks of your application, unfortunately you have not been successful on this occasion.