CAREERS

PRODUCTION ADMINISTRATION ASSISTANT

Location – Hoxton, East London (Hybrid)

Job type – Permanent, Full-time

Salary – £25,000 per annum

Candidate Profile

We are seeking an enthusiastic and highly organised Production Administration Assistant to support the Production Team, assisting across a range of production administration tasks.

Key Objectives

• Collating product data from suppliers.
• Liaising with the Production and Logistics teams to ensure the smooth running of production schedules and the production calendar.
• Day-to-day management of samples in the Bluebella office, liaising with suppliers and organising samples for meetings and trade shows.
• Supporting quality control by checking production samples and fabric and colour submissions and checking internal and external packaging.
• Coordinating product for photoshoots.
• Attending trade/consumer shows and photoshoots, as required.
• Supporting image management.
• Responding to PR requests.
• Supporting efficient processes by flagging any issues to the production team in a timely manner.
• Taking an active and confident role in departmental meetings.

Skills & Experience

• Strong administration and organisational skills.
• Excellent attention to detail.
• Good Microsoft office skills, especially Excel and Word.
• Well-developed communication skills – a high level of written and spoken English.
• A hands-on approach to tasks and the ability to prioritise and use initiative.
• Time management skills – the ability to multitask in our fast-paced environment.
• Excellent team player.
• Ability to problem solve.
• A willingness and enthusiasm to learn.
• An interest in fashion / lingerie [note that this role is not a route into design]

Package

Competitive salary with bonus scheme.
40% staff discount (30% friends and family).
20 days plus bank holidays plus 1-day additional holiday per year completed after year 2 of employment (up to 5 additional days).
Flexible working policy (start between 8.00am – 10.00am, finish between 4.30pm – 6.30pm).
Hybrid working policy.

How to apply

Please email your CV, with covering letter – to careers@bluebella.com.

OFFICE MANAGER (P/T)

Location – Hoxton, East London

Job type – Permanent, Part time, 2 days week, office based

Salary – £12,000 per annum [30 k FTE]

The Role

We are looking for a Part Time Office Manager for our serviced offices in Hoxton. The role will focus on the smooth running of the office, ensuring a happy and well-functioning office experience for our lovely teams. Alongside facilities management, the Office Manager will provide admin and HR support across an interesting and varied range of tasks.

Responsibilities
Office/ Facilities Management

• Be the team point of contact for all office related queries.
• Keep the office kitchen and stationery supplies fully stocked.
• Manage the relationship with our cleaners, ensuring the office is well maintained. Ensure the team maintain a good level of tidiness.
• Liaise with the building management to issue key fobs and be a point of contact for general building admin including maintenance and H&S issues
• Manage office equipment/ hardware and support services
• Manage the diaries for birthdays and starters/ leavers and be responsible for gift ordering.
• Support the onboarding of staff by managing welcome packs / help with issuing equipment and manage office welcome tours / office inductions.
• Ensure new starters are added to relevant email groups and included in relevant Company meeting invites.
• Admin management of office support tools such as holiday booking system
• Assist with office desk / layout planning and office desk rotas.
• Provide admin support to the HR Advisor across a range of tasks.
• Help with the planning of company socials and events.
• General office admin support as necessary, including scheduling group meetings, maintaining calendars and research,
• Being able to muck in with whatever is needed to keep the office running smoothly!

Requirements

• Experience in Office Management.
• Excellent administration skills.
• Highly organised, able to work in a structured way and able to tackle a range of different tasks and duties – often juggling several at the same time.
• Someone who takes pride in their surroundings and creating a happy and well-functioning office experience.
• A positive and bright disposition and great interpersonal skills
• A flexible approach with a ‘can do’ attitude.
• A high level of motivation and proactivity, ability to multi-task
• Excellent communication skills – verbal and written.
• Great attention to detail, desire to improve processes.
• Proficient with Microsoft Office suite, Word, PowerPoint, Excel

Package

Competitive salary with target related bonus, 40% Staff Discount (30% friends and family), 1-day additional holiday per year after completed year 2 of employment (up to 5 additional days), Workplace Pension Scheme, Flexible Working Policy (start between 8.00 – 10.00, finish 4.30 – 6.30), Work from anywhere* August.

*certain conditions apply

How to apply

Please email your CV, with covering letter – to careers@bluebella.com.

E COMMERCE CUSTOMER CARE TEAM LEADER

Location – Hoxton, East London

Job type – Permanent, Part time, 3 days a week, Hybrid working, Hoxton and Home

Salary – £21,000 per annum

The Role

This role will support our customer base through our stylish online store, liaising with customers and potential customers via telephone and email to assist customers with their queries to stimulate customer retention and increase order values where possible.
As well as providing an excellent customer service experience, as Team Leader you will lead the customer service team to consistently exceed the customers expectation and support the customer care team to excel in their roles and drive team KPI’s.

Responsibilities

Customer Care

• Provide the highest standard in Customer Service, speaking with clients through a range of platforms in a timely and effective manner.
• Proactively keep customers informed with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacements. Dealing with the internal customer care process from start to finish.
• Monitor our Trustpilot ranking and ensure we maintain our performance KPI’s
• Develop an excellent knowledge of the administration and order management of the Bluebella Shopify e-commerce site and connecting systems
• Maintain knowledge of Bluebella products to be able to advise on style, size and fabrics
• Be adaptable and flexible to ensure that customer expectations are always maintained
• Identify opportunities to enhance our processes. Promote best practice and lead on Customer Care performance monitoring, improvement plans and efficiency drives.
• Continuously seek to improve the customer experience and support the team to do the same. Evaluate customer feedback and identify ways to improve customer satisfaction.
• Work with CTO and Head of eCommerce to help improve the user experience on the site in line with customer’s feedback. Provide clear information and effectively communicate customer care insights.
• Update the Design and Development team on customer feedback to constantly improve the product lines and manage Facebook Messenger, TrustPilot, Hot Jar feedback
• Positively support all changes and innovation that improves the customer experience.

Team Management

• Be proactive in ensuring that the whole of the Customer Care team delivers a high-quality customer experience.
• Instruct, mentor and train team members to develop robust systems, policies, and procedures to sustain a high level of service for Bluebella customers.
• Benchmark and regularly measure the performance of key team processes.
• Monitor team performance and lead the team to achieve key performance indicators (KPIs)
• Ensure the workload and working hours of the team are managed in the most efficient way and ensure comprehensive cover.
• Provide induction and ongoing training and coaching for team members.
• Encourage employee engagement - manage performance, provide development plans and conduct performance reviews. Maintain a culture of clear, open communication.

Requirements

• Well-developed communication skills – ability to communicate at all levels.
• Experience with B2C front line customer interaction in offline or online retail environment essential. Experience in an eCommerce Customer Service Environment would be an advantage.
• Able to understand customer requirements and deliver an excellent level of service.
• A positive and bright disposition and great interpersonal skills
• A flexible approach with a ‘can do’ attitude.
• A high level of motivation, ability to multi-task and support work volumes that fluctuate.
• Highly organised with the ability to manage and prioritise team and personal workloads effectively.
• Great attention to detail, desire to improve processes and the customer experience. Excellent problem-solving skills.
• Experience with supporting and developing team members, happy to train and mentor team members.
• Excellent PC skills, including MS Office and experience of using database systems. Experience using the Shopify and Netsuite system would be an advantage

Package

Competitive salary with target related bonus, 40% Staff Discount (30% friends and family), 1-day additional holiday per year after completed year 2 of employment (up to 5 additional days), Workplace Pension Scheme, Flexible Working Policy (start between 8.00 – 10.00, finish 4.30 – 6.30), Hybrid Working Policy (currently minimum 2 days in the office & ‘work from anywhere* August’).

*certain conditions apply

How to apply

Please email your CV, with covering letter – to careers@bluebella.com.
As we expect a high number of applicants, if you have not heard back within 2 weeks of your application, unfortunately you have not been successful on this occasion.