CAREERS
Who We AreĀ
Founded in 2005, the story and vision for the brand was simple. Fashion-led luxurious lingerie and nightwear collections made with the highest quality at an affordable price. Bluebella is a lingerie brand with strength and modernity at its heart; designed to redefine sensuality.
Our award-winning team takes inspiration from modern lifestyles, fashion trends and the world around us. Each collection we launch has a clear purpose and vision behind it, pushing the boundaries of design with unique fabrics, unusual trims, and unforgettable new silhouettes.
Bluebella has grown into a multi award-winning brand with a fast-growing profile with a rapidly growing roster of stockists internationally. We are proud to be stocked by some of the UK's and worldās most famous retailers, including Selfridges, Victoriaās Secret, Bloomingdales, Zalando, David Jones and De Bijenkorf.
Bluebellaās marketing campaigns are known for championing female empowerment, inclusivity and supporting LGBTQ+
Bluebella has now been recognised three times as the Lingerie Brand of the Year at the Drapers Awards.Ā
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Wholesale Assistant
LocationĀ ā Hoxton, East London
Job typeĀ ā Permanent, Full time, Hybrid working ā 2 days in the office.
Reports toĀ ā Wholesale Manager
Salary āĀ Ā£25,000 per annum plus benefits
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The Team
Our Wholesale team support our every growing roster of wholesale clients, to ensure they receive excellent customer service. Itās a fast-paced team, working to meet deadlines whilst maintaining accuracy, attention to detail and ensure a positive customer service experience.Ā
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Candidate Profile
We are looking for an energetic Wholesale Assistant with great customer service ethos, an excellent attention to detail and a positive, can-do attitude, to support the team.
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Key Objectives
- To deal with all aspects of your own portfolio of wholesale customer accounts, taking the order from data entry to delivery within this fast-paced exciting lingerie brand selling globally.
- To provide data accuracy, ensure fabulous customer service for all Trade Accounts and assist in providing reporting and analysis for other departments such as but not limited to Finance, Sales and Merchandising.
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Role & Responsibilities
- Setting up new wholesale customers taking in consideration customer specific compliance, tax, and delivery terms.
- Entering replenishment and seasonal pre-orders into the system ensuring there is enough stock available, and deliveries will be made on time.
- Reallocating stock where needed to prioritise deliveries.
- Sending pro forma invoices and liaising with the finance team regarding wholesale payments.
- Creating return authorisations and discount codes.
- Fulfilling sales orders to the warehouse when stock is ready and applying for any necessary documents needed such as certificate of origins and testified commercial invoices or packing lists.
- Ordering labels for applicable wholesale customers and ensuring all are checked and received in a timely manner.
- Sharing product information and imagery to wholesale customers for both continuity and seasonal fashion styles.
- Updating cross data on EDI platforms and where necessary sending ASNs and creating carton labels.
- Assist with the onboarding of customers using the B2B Bluebella Trade website, including providing log in details and training on how it works.
- Updating the Store Locator on bluebella.com to include all stockists.
- Deal with all customer queries allocated to yourself in a timely manner via email or telephone.
- Liaise regularly with the sales team to communicate or escalate issues with stock, delivery dates or cancelled orders etc.
- Liaise regularly with the warehouse team on progress of orders, tracking numbers and labels.
- Creating despatch and fulfilment reports for the wholesale team to track actions needed on orders.
- Assist with regular reporting and analysis of trade sales.
- Assist in reviewing systems and reporting, to constantly improve efficiency and service levels.
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Skills & Experience
- Excellent time management and attention to detail
- Strong analytical & numerical skills
- Experienced Microsoft excel user - confident with formulas and functions used in including vlookups & pivot tables
- Good knowledge of all Microsoft Office applications
- Strong aptitude for customer service/ customer care.
- Enjoys working in a fast-paced environment and able to work to multiple tight deadlines
- Prior experience of working with customers
- Existing knowledge of NetSuite would be great
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Package
- 23 days holiday, plus UK Bank Holidays.
- Flexible Working Policy (flexible start and finish times)
- Hybrid Working Policy (currently minimum 2 days in the office & āwork remotely Augustā)
- Workplace Pension Scheme
- Private Healthcare Scheme.
- Employee Assistance Programme.
- Wellness benefits including eye tests and cycle to work scheme.
- Paid volunteering day.
- Employee Discounts.
- Office Healthy Snacks and refreshments.
- Bi-monthly company socials.
If you are interested in the above role, please send your CV to hr@bluebella.com
Bluebella are an equal opportunities employer, committed to promoting equality, diversity and inclusion and eliminating unlawful discrimination in the workplace. We encourage applications regardless of race, religion, ethnicity, sexual orientation, age, disability or gender. We are fully committed to providing an inclusive and accessible recruitment process for all.Ā
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Social & Content Marketing Assistant
Role ā Social & Content Marketing Assistant
Location ā Hoxton, East London (Hybrid)
Job type ā Permanent, Full Time.
Reports to ā Senior Social & Content Executive
Salary ā 25k plus benefits
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The Team
The Brand Team at Bluebella are integral to our brand success. They are responsible for creating consistent and compelling product and brand storytelling, raising brand awareness through inspiring content and campaigns.
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The Brand Team creates a community of advocates ā through earned and owned marketing channels and using Press and Influencers to attract new customers and retain existing.
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Candidate Profile
We are looking for proactive and enthusiastic Social and Content Marketing Assistant to support our in-house marketing team. The ideal candidate will be friendly and organised, skilled at balancing multiple projects. The role reports to our Senior Social Media Executive, who will support you whilst you are given the opportunity to grow your skills.
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Key Objective
The Social & Content Marketing Assistant will support the in-house marketing team to grow the Bluebella business and brand.
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Responsibilities
Social Media
- Support the Senior Social Media Executive to maintain Bluebellaās key social media platforms, including but not limited to Instagram, TikTok and Facebook
- Assist in the coordination and execution of social media campaigns to promote brand awareness and product launches
- Schedule content across all our key social channels and respond to comments, messages, and mentions on social media
- Support with cross channel community management, driving engagement with our customers and followers by responding to social media queries, redirecting online conversations to customer service where applicable and encouraging conversation in the community
- Support with campaign and KPI reporting, pulling relevant and meaningful data around key metrics (performance, growth, engagement, and revenue) and maintaining data records by monitoring social media analytics to track the performance of campaigns
- Support the Senior Social & Content Executive with social media content planning
- Help maintain the marketing calendar with a very a high attention to detail
- Stay updated on the latest social media trends and incorporate relevant strategies to keep the brand's online presence fresh and innovative
Content
- Support the Senior Social Media Executive with content creation and production
- Support and assist at Campaign shoots.
General
- Any other reasonable requests from the business to support the Brand Marketing function
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Skills & Experience
- Recent graduate, preferably in Marketing
- Work experience or internship in a similar social media or digital marketing capacity
- A creative thinker, culturally aware, with a great eye for quality content
- Excellent communication skills, both written and in person
- Understanding of key social networks, nuances and algorithms
- Experience with reporting and using data to develop, track and deliver KPIs
- Experience with scheduling tools e.g. Later
- Confident user of Excel and PowerPoint
- Some experience of using Asana
- Proactive in taking initiative to deliver results
- High attention to detail
- Good social skills with ability to work and communicate across different internal departments.
- Multi-tasker and highly organized
- Friendly and personable, a team player
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Package
- Competitive Salary with Target related Bonus
- 40% Staff Discount (30% friends and family)
- 23 days holiday, plus UK Bank Holidays and 1-day additional holiday per year completed after year 2 of employment (up to 5 additional days)
- Workplace Pension Scheme
- Flexible Working Policy
- Hybrid Working Policy (currently minimum 3 days in the office & āwork from anywhere Augustā)
- Private Healthcare Scheme.
- Employee Assistance Programme.
- Wellness benefits including eye tests and cycle to work scheme.
- Paid volunteering day.
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If you are interested in the above role, please send your CV to hr@bluebella.com.
Bluebella are an equal opportunities employer, committed to promoting equality, diversity and inclusion and eliminating unlawful discrimination in the workplace. We encourage applications regardless of race, religion, ethnicity, sexual orientation, age, disability or gender. We are fully committed to providing an inclusive and accessible recruitment process for all.Ā