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CAREERS

We are a multi-award winning directional lingerie and nightwear fashion brand based in West London. We constantly look to expand our horizons with not only our provocative designs but also our outstanding team. Join us!


Customer Service Representative

Salary £18 – 19k
Hours Full time - 37.5 hrs
Location West London

 

We are recruiting for a Customer Care Assistant to support our global customer base through our online store.

This role will support our customer base through our stylish online store. As well as providing an excellent customer service experience, you will also provide general office support across an interesting and varied range of tasks.

Responsibilities

Reporting to the Brand Director you will provide the highest standard in Customer Service

  • Develop an excellent knowledge of the administration and order management of the Bluebella Shopify e-commerce site and connecting systems 
  • Manage and prioritise personal workloads effectively 
  • Maintain knowledge of Bluebella products 
  • Be proactive in ensuring that the Customer Care team delivers a high-quality customer experience 
  • Continuously seek to improve the customer experience 
  • Update the Design and Development team on customer feedback to constantly improve the product lines 
  • Positively support all changes and innovation that improves the customer experience 
  • Be adaptable and flexible to ensure that customer expectations are always maintained 
  • Support with the daily running of our London office with administration tasks as required 

As a successful applicant you will have

  • A positive and bright disposition
  • The ability to use your initiative
  • A high level of motivation
  • Great interpersonal skills
  • Perfectly spoken and written English
  • Excellent communication skills
  • Excellent PC skills, including experience of using database systems. Experience using the Shopify system would be an advantage
  • Experience with B2C front line customer interaction in offline or online retail environment essential
  • Excellent knowledge of the Microsoft Office in particular Word and Excel
  • Excellent administrative skills
  • A flexible approach with a ‘can do’ attitude

If you would like to apply please email your CV and cover letter to janet@bluebella.com.

As we expect a high number of applicants, if you have not heard back within 2 weeks of your application, unfortunately, you have not been successful on this occasion.

We have a new online store exclusively for US customers at www.bluebella.us which allows purchase in US dollars and shipping to the United States. PLEASE NOTE: we no longer offer delivery to the US from www.bluebella.com.