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Delivery Details

WHAT ARE THE DELIVERY COSTS AND OPTIONS?

We offer a number of delivery options. You can choose to have your order delivered to your home or work address, or for orders delivered in the UK, you can now select collection at a nearby ParcelShop. We do everything we can to make sure your order is delivered on time and in full.

Bluebella currently uses Hermes, UK Mail, DHL and FedEx services to ship to the UK and worldwide, with standard and express shipping options available in most locations. Costs vary by shipping destination - please check in the country tables below or on the checkout page to see the options and prices.

 

EVERY ORDER IS TRACKED

For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

 

CHOOSING YOUR DELIVERY OPTION

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option. Unfortunately we are unable to deliver to some countries and this will be indicated at the checkout.

All available items are in stock for despatch on the same working day if ordered before 2pm (UK time). The tracking link in your confirmation email allows you to monitor the status of your order from dispatch to delivery.

 

WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?

If you are out when the parcel arrives, your post person or courier will leave a card telling you where to collect your order or how to arrange for redelivery.

If your parcel is taken back to the courier depot, you can collect it or arrange for it to be redelivered. Otherwise, if it is taken to the nearest delivery office you will have to go and collect.

You can avoid this problem by selecting ParcelShop as your delivery method - your order will be delivered to a participating local store of your choosing, and it will be waiting for you to collect at your convenience.

 

HOW DOES PARCELSHOP DELIVERY WORK?

UK customers can choose ParcelShop at the checkout. You will then need to enter your approximate location - postcode is best - and a map will show the local stores that participate in the ParcelShop service. Click on each shop icon to find out more details, such as the exact address and opening hours, and then click the 'Select ParcelShop' link to choose your preferred option. The store's details will be automatically transferred to the checkout delivery address form. Then proceed and pay as normal, and you will receive an order confirmation email showing the selected store delivery address.

When your order is despatched, you will receive a shipping confirmation email containing a link to the order tracking on the courier's website. Please wait until the order tracking shows that the package has been delivered to the ParcelShop before attempting to collect your order. To ensure the security of your delivery, you will need to bring some form of ID to present to the shop staff before you can collect the parcel.

 

WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT?

If your delivery is more than 4 working days overdue, please contact us. We will then do everything we can to track down your order.

 

RETURNS & REFUNDS

At Bluebella, we're not 100% happy unless you are, which is why we offer a simple and hassle free returns policy. Learn more about our returns policy on our Returns & Refunds page.

 

NEXT DAY AND EXPRESS DELIVERY

For orders delivered to locations where we offer Next Day/Express delivery, order before 2pm from Monday - Thursday for your order to arrive the next day. We do not currently offer weekend delivery on Saturday or Sunday. Any orders placed on Friday after 2pm or over the weekend with Next Day/Express delivery will be delivered on Tuesday of the following week. Orders placed on public holidays will be processed the following working day which can add one more day to delivery times.

 

BLUEBELLA DELIVERY COSTS AND OPTIONS:

UNITED KINGDOM

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

ParcelShop delivery

3-4 working days

£3.95

£40

Standard delivery

3-4 working days

£2.95

£40

Next day delivery

Next working day

£3.95

£50

 

IRELAND, ISLE OF MAN, CHANNEL ISLANDS

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

£3.95

£40

Express delivery

Next working day

£9.95

n/a

 

FRANCE & GERMANY

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

£3.95

£40

Express delivery

Next working day

£14.95

£80

 

WESTERN EUROPE

Austria, Belgium, Italy, Luxembourg, Netherlands, Portugal, Spain

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

£3.95

£40

 

REST OF EUROPE (*)

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

3-4 working days

£5.50

£40

 

USA & CANADA (*)

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-5 working days

£4.95

£40

Express delivery

2 working days

£14.95

n/a

 

AUSTRALIA & NEW ZEALAND (*)

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

4-7 working days

£5.95

£40

Express delivery

3 working days

£29.50

n/a

 

OTHER (*)

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

7 working days

£15.00

n/a

 

(*) If you order products from our site for international delivery, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination outside of the UK. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer’s responsibility. Please contact your local customs office for further information.

We have a new online store exclusively for US customers at www.bluebella.us which allows purchase in US dollars and shipping to the United States. PLEASE NOTE: we no longer offer delivery to the US from www.bluebella.com.