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Delivery Details

WHAT ARE THE DELIVERY COSTS AND OPTIONS?

We offer a number of delivery options. You can choose to have your order delivered to your home or work address. We do everything we can to make sure your order is delivered on time and in full.

Bluebella currently uses Hermes, UK Mail, DHL and FedEx services to ship to the UK and worldwide, with standard and express shipping options available in most locations. Costs vary by shipping destination - please check in the country tables below or on the checkout page to see the options and prices.

 

EVERY ORDER IS TRACKED

For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

 

CHOOSING YOUR DELIVERY OPTION

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option. Unfortunately we are unable to deliver to some countries and this will be indicated at the checkout.

All available items are in stock for dispatch on the same working day if ordered before 2pm (UK time) for delivery within the UK and 12pm (UK time) for International orders. The tracking link in your confirmation email allows you to monitor the status of your order from dispatch to delivery.

 

WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?

If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available).

Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.

 

WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT?

If your delivery is more than 4 working days overdue, please contact us. We will then do everything we can to track down your order.

 

RETURNS & REFUNDS

At Bluebella, we're not 100% happy unless you are, which is why we offer a simple and hassle free returns policy. Learn more about our returns policy on our Returns & Refunds page.

 

NEXT DAY AND EXPRESS DELIVERY

For orders delivered to locations where we offer Next Day/Express delivery, order before 2pm (12pm for International Orders) from Monday - Thursday for your order to arrive the next day. We do not currently offer weekend delivery on Saturday or Sunday or on UK Bank Holidays. Any orders placed on Friday after 2pm (12pm for International Orders) or over the weekend with Next Day/Express delivery will be dispatched the next working day. Orders placed on public holidays will be processed the following working day which can add one more day to delivery times.

 

BLUEBELLA DELIVERY COSTS AND OPTIONS:

UNITED KINGDOM

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

3-4 working days

£2.95

£40

Next day delivery

Next working day

£3.95

£50

 

IRELAND, ISLE OF MAN, CHANNEL ISLANDS

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

£3.95

£40

Express delivery

Next working day

£9.95

n/a

 

FRANCE & GERMANY

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

£3.95

£40

Express delivery

Next working day

£14.95

£80

 

WESTERN EUROPE

Austria, Belgium, Italy, Luxembourg, Netherlands, Portugal, Spain

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-3 working days

£3.95

£40

 

REST OF EUROPE (*)

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

3-4 working days

£5.50

£40

 

USA & CANADA (*)

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

2-5 working days

£4.95

£40

Express delivery

2 working days

£14.95

n/a

 

AUSTRALIA & NEW ZEALAND (*)

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

4-7 working days

£5.95

£40

Express delivery

3 working days

£29.50

n/a

 

OTHER (*)

SERVICE

DELIVERED

COST

FREE IF YOU SPEND

Standard delivery

7 working days

£15.00

n/a

 

(*) If you order products from our site for international delivery, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination outside of the UK. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer’s responsibility. Please contact your local customs office for further information.

We have a new online store exclusively for US customers at www.bluebella.us which allows purchase in US dollars and shipping to the United States. PLEASE NOTE: we no longer offer delivery to the US from www.bluebella.com.