Valerie Collar Lingerie

• Generally, for orders where we offer Express delivery, order before 1:30PM GMT (12PM GMT for international orders) from Monday to Thursday for your order to arrive within the expected window.
• Any orders placed on Friday after 1:30PM GMT (12PM GMT for international orders) or over the weekend with Express delivery will be dispatched the next working day. Orders placed on public holidays will be processed the following working day which can add one more day to delivery times.
• We do not currently offer weekend delivery on Saturday or Sunday or on UK Bank Holidays
• For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

Gibraltar, Liechtenstein, Monaco

Switzerland

Iceland & Norway

• Any orders placed on Friday after 1:30PM GMT (12PM GMT for international orders) or over the weekend with Express delivery will be dispatched the next working day. Orders placed on public holidays will be processed the following working day which can add one more day to delivery times.
• We do not currently offer weekend delivery on Saturday or Sunday or on UK Bank Holidays
• For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

• If you order products from our site for international delivery, your order may be subject to import duties and taxes, which are applied when the delivery reaches its destination outside of the UK. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer's responsibility. Please contact your local customs office for further information.
• Generally, for orders where we offer Express delivery, order before 1:30PM GMT (12PM GMT for international orders) from Monday to Thursday for your order to arrive within the expected window.
• Any orders placed on Friday after 1:30PM GMT (12PM GMT for international orders) or over the weekend with Express delivery will be dispatched the next working day. Orders placed on public holidays will be processed the following working day which can add one more day to delivery times.
• We do not currently offer weekend delivery on Saturday or Sunday or on UK Bank Holidays
• For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

At Bluebella, we're not 100% happy unless you are, which is why we offer a simple returns policy. Learn more about our returns policy on our Returns & Refunds page.

Your order will be delivered in a stylish black mailer bag with the Bluebella logo.
Larger orders will arrive in an unbranded brown mailer box.
Gift wrapped items will be packaged in a luxury branded gift box, and delivered in a white outer carton.

For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

We offer a number of delivery options. You can choose to have your order delivered to your home or work address. We do everything we can to make sure your order is delivered on time and in full. However please note that during peak demand times (such as Easter, Christmas, Valentine's Day and Black Friday weekend) deliveries may take longer than expected. Bluebella currently uses Evri, UK Mail, DHL, Landmark and FedEx services to ship to the UK and worldwide, with standard and express shipping options available in most locations. Costs vary by shipping destination - please check in the country tables below or on the checkout page to see the options and prices.

If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available). Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.

If your delivery is more than 4 working days overdue, please contact us. We will then do everything we can to track down your order.